Exchanges & Returns
Your rights
If for any reason you are dissatisfied with your newly purchased product, you have the right to return it within 30 days under the conditions below:
Direct exchange is not possible.
Return Policy:
• All items returned to us this way will be inspected
• Returned items must not show any signs of use.
If for any reason you are dissatisfied with your newly purchased product, you have the right to return it within 30 days under the conditions below:
Direct exchange is not possible.
Return Policy:
• All items returned to us this way will be inspected
• Returned items must not show any signs of use.
A return will be refused if:
• There are visible signs of use.
• The item was damaged during transport.
If the item is lost by the postal company, no refund of the original cost will be made.
• There are visible signs of use.
• The item was damaged during transport.
If the item is lost by the postal company, no refund of the original cost will be made.
Conditions in case of quality defects
If an item has quality defects or is not the item you ordered, Sweet Collections will refund the purchase price, as well as the shipping costs for returning the item.
If an item has quality defects or is not the item you ordered, Sweet Collections will refund the purchase price, as well as the shipping costs for returning the item.
All items returned to us in this way will be checked for quality defects.
A refund may be refused for the following reasons:
• Evidence of improper use.
• Exceptional use and treatment by the buyer.
• Signs of wear or use.
Conditions in case of non-quality defect
The costs for returning an item are the buyer's responsibility.
The costs for returning an item are the buyer's responsibility.
Refunds
The purchase price of the returned item will be refunded.
The refund of the purchase price will be processed in the same way as the original payment.